Privacy
Data deletion and retention
How to delete your account, what happens next, and what we keep.
How to delete your account
Go to Settings → Privacy → "Delete my account". If you can't sign in, write to [email protected] from your registered email.
What happens next
We email you right away to confirm the request.
You are signed out.
Your account is deleted between 7 and 30 days after the request.
Until day 7, you can keep your account using the link in the email.
We email you again once it is done.
What we delete
Your profile and sign-in details, portfolios, holdings and transactions, watchlist and alerts, notifications, feedback you gave on AI summaries, and all sign-in sessions.
Statements (CAS files) you upload are not kept: we delete the file right after reading it.
What we keep, and why
| Record | Why we keep it | How long |
|---|---|---|
| Consent records | to show you agreed to our terms and data use | 8 years |
| Records of AI summaries shown to you | regulatory audit trail | 8 years |
| Payment records | tax and accounting laws | 8 years |
| Security and admin logs | India's data protection rules require them | 1 year |
These records carry only a random ID — not your name, email, phone or PAN. They are deleted automatically when the period ends.
Backups
We keep full backups for 90 days to recover from failures. If we ever restore one, deleted accounts are deleted again.
Records held by others
If you invested through DhanRadar, BSE, the fund houses and their registrars keep your KYC and order records, and Razorpay keeps payment records, under their own legal duties. Contact them for those records.
Questions
Write to [email protected].
Last updated: 30 September 2026